Decisions on Disaster Assistance Not Final

December 26th, 2017 by Selina Flores

SACRAMENTO, Calif. – Survivors of the October wildfires may still be able to qualify for disaster assistance even if they receive a letter from the Federal Emergency Management Agency (FEMA) or the U.S. Small Business Administration (SBA) saying they are not eligible.

Often it’s a matter of needing to submit more information so FEMA or SBA can continue processing the application. Examples of missing documentation might include an insurance settlement letter, proof of residency or ownership of a damaged property, or simply that the applicant did not sign the required documents.

Other reasons for being deemed ineligible:

• Someone else in the household has also applied for and received help.

• A FEMA housing inspector cannot reach the applicant by phone.

Applicants who receive a determination letter of ineligibility can call the FEMA helpline at

800-621-3362 or TTY 800-462-7585 to find out how to appeal the decision, submit any required documents or make changes to contact information. For those who use 711 or Video Relay Services, call 800-621-3362. The toll-free lines are open 7 a.m. to 10 p.m. seven days a week.

For more information, see the FEMA news release.


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