Water Bill Relief

January 3rd, 2018 by Dave Morris

On December 7, 2017, the Board of Public Utilities approved Billing Adjustments for Fire Protection Water Use policy. The policy allows for a billing adjustment for properties that experienced increased use due to fire related water loss and activities during the month of October 2017. For all account types, water use must be higher than prior water use, compared to same time last year. The amount of additional usage will be billed at the City’s FY 2017-18 wholesale rate per thousand gallons for potable water ($2.60) or recycled water ($0.82). The difference between the rate billed and the wholesale rate, per thousand gallons of excess use, will be reflected on a future bill as a credit.

To request an adjustment to your bill for additional water use due to fire protection, customers must fill out the online form at the City of Santa Rosa Website by June 1, 2018. After submitting your request, please allow 8-12 weeks for the adjustment to be made.

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