What is 2-1-1 Sonoma County?
2-1-1 Sonoma County, a program of United Way of the Wine Country, is the comprehensive information and referral service for Sonoma County. We connect Sonoma County callers, website-users and texters each year with information about health and human services available to them.
2-1-1 Sonoma County phone and text services are available 24 hours a day, 7 days a week. 2-1-1 is available in 150 languages through phone interpretation services.
During times of disaster, 2-1-1 provides incident-specific information in coordination with local emergency services, including road closures and shelters both locally and nationwide.
Frequently Asked Questions
Q: What is 2-1-1?
A: 2-1-1 is a FREE service that connects community members to information about critical health and human services available in their community. 2-1-1 is available 24 hours a day, 7 days a week. 2-1-1 utilizes both bilingual Call Specialists and a phone-based translation service to offer 2-1-1 information and referral in over 150 languages. 2-1-1 also provides incident specific information during times of disaster, including road closures and shelters.
Q: How can I access 2-1-1?
A: BY PHONE: Dial 2-1-1 from a landline or cell phone in Sonoma County or by dialing our toll-free number (800-325-9604). BY TEXT: Text your zip code to 898-211. ONLINE: Search the 2-1-1 resource database online at 211sonoma.org (or by clicking “Home” on this page). 2-1-1 Sonoma County does not accept walk-in visitors.
Q: What if I need to find services in another area?
A: When you dial 2-1-1, let the Call Specialist know the area you need services for and we will gladly give you the toll-free number to the 2-1-1 service for that area. You can also find the toll free number for 2-1-1 services across the country at http://www.211.org.
Q: How does calling 2-1-1 work?
A: The 2-1-1 dialing code has been designated by the Federal Communication Commission for community information and referral services, just as 9-1-1 is set aside for emergency services. When you dial 2-1-1 from a landline or cell phone, your phone provider directs your call to the local 2-1-1 provider.
Thank You to 2-1-1 Sonoma County Supporters
2-1-1 Sonoma County provided by United Way of the Wine Country is supported by: County of Sonoma, Kaiser Permanente, and Wells Fargo.